Return Policy
Return Policy Vallée d’Or
At Vallée d’Or, you always have the option to return your order within 30 days of receiving it, as long as the product is unused and in its original condition. Below you’ll find exactly how the process works.
Return Conditions
You may open the shipping box to inspect your order. However, the product itself must not be used or activated. The contents must be 100% complete and undamaged.
For hygiene reasons, we cannot accept returns of opened or used products.
How to Return a Product
Before returning any item, please contact our customer service by emailing info.valleedor@gmail.com.
Once your return request is approved, you will receive a return form with detailed instructions. This form is required to process your return correctly.
Providing a reason for the return is optional, but it helps us handle the process more quickly and efficiently. The return address will be stated on the form.
Return Costs
Return shipping costs are at your own expense.
Did something go wrong on our end, or did your product arrive damaged? Please contact us we’ll make sure to offer an appropriate solution.
Refunds
Once we’ve received and inspected your return, your purchase amount will be refunded within a maximum of 14 business days.
The original shipping costs will also be refunded, but only for the standard shipping option. Any additional shipping services selected at checkout are non-refundable.
Exceptions
Used or opened car perfumes cannot be returned.
Damaged items must be reported to our customer service within a reasonable period. We’ll assist you in finding a solution.
Did you receive free products with your order? In that case, the full order including the free items must be returned.
If we do not receive the free items back, your return will not be accepted.
Do you have questions about your return or are unsure about anything? Feel free to contact us at info.valleedor@gmail.com.
VALLÉE D’OR
Frequently Asked Questions
What’s the difference between Saváge Embere and Noir Bombé, and which one is right for me?
Saváge Embere, is ideal if you enjoy fresh, modern scents with a subtle spicy edge. Picture yourself wearing a white shirt, jeans, and sneakers clean, confident, and effortlessly refined without being overpowering. This fragrance is great for daily use, work, or casual outings.
Noir Bombé, on the other hand, is more intense and bold. It’s designed for those who love warm, spicy, and powerful fragrances. Think black turtleneck, leather jacket, and boots mysterious, stylish, and commanding attention. Perfect for evenings, special occasions, or colder seasons.
How to use the Vallée d’Or car perfume?
- Remove the grid (vent clip cover) on the back of the holder.
- Take out the empty fragrance membrane from the holder.
- Insert the new fragrance membrane into the holder, with the aluminum side facing upwards. Pull the aluminum strip through the opening in the grid and click the grid back into place.
- Carefully remove the protective foil without damaging the membrane.
- Click the clip into the correct position on the holder.
- Attach the holder to your car’s air vent.
- Use your car's ventilation system to adjust the fragrance intensity.
- Done! Drive with class.
Enjoy your ride!
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How long does the scent of the Vallée d’Or diffuser last?
The scent of our car perfumes lingers subtly for up to 4 weeks, leaving a lasting signature of elegance and character in your vehicle.
Want to enhance the fragrance experience?
Increase your car’s ventilation to let the scent unfold more deeply and richly with every drive.
Are Vallée d’Or fragrances inspired by well-known perfume houses?
Yes, select Vallée d’Or scents are inspired by some of the world’s most iconic luxury perfumes.
This allows you to enjoy the essence of your favorite high-end fragrances now refined for the interior of your car.
Shipping and Delivery
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
Where do we ship?
Vallée d'Or offers shipping to several countries.
If you have doubts if we can deliver to your country, please reach out to our team, info.valleedor@gmail.com They will make sure we will deliver to you!
How much does shipping cost?
Shipping costs are calculated automatically at checkout and are based on the weight, dimensions, and destination of your order.
Warranties
What if I received a defective product?
Please check your order upon delivery.
If you notice any damage or defects, or if you receive the wrong item, please contact us as soon as possible. We will ensure the problem is resolved.
What if I want to return my order?
We offer a 30 day return policy, if you're within that time frame please reach out to customer care to initiate a return at info.valleedor@gmail.com
What kind of warranty does Vallée d’Or offer?
You have the right to return any product purchased from Vallée d’Or within 30 days of the delivery date.
Please note: returns are only accepted if the product has not been used or opened, and is in its original packaging and in the same condition as when received.